The Travel Secret
Welcome to our Customer Service page
Last Updated on June 15th, 2018
Here are some instructions to help you find the answer you are looking for:

1) Do you have questions regarding your access to our site? 
        Call us directly at: (800) 267-5145 
        Email us at: support@thetravelsecret.com
        Hours: 7 Days a week 8am-5pm PST

2) If you have a question regarding a reservation you made on the site, please contact our travel concierge directly:
        Call the concierge at: (858) 622-2904
        Hours: 7 Days a week 9am-5pm EST

3) You can also check our Frequently Asked Questions page.

4) If you still need more help, please file a ticket below and we will get back to you within 24hrs.

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We take your concerns very seriously. We guarantee that your concern will be read and acted upon within 24 hours.  

We're thankful for the opportunity to learn about your concern and to improve our business in the future, so thanks for your feedback!

All customers agree to our refund policies automatically by signing our agreement at the time of purchase. To review this policy, please see the copy of your agreement which was emailed to you on the day you signed up with us.

IMPORTANT! IMPORTANT! Please contact us first if you have an issue with your transactions or accounts. We would like to provide you with all options available, and we are here to help!

Thanks so much for visiting, 
Customer Service Team
At The Travel Secret
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