The Travel Secret
Welcome to our Customer Service page
Last Updated on May 31st, 2022
Here are some instructions to help you find the answer you are looking for:

1) Do you have questions regarding your access to our site? 
        Email us at:

2) If you have a question regarding a reservation you made on the site, please contact our travel concierge directly:
        Call the concierge at: (858) 999-9103
        Hours: Monday- Friday 9am-9pm EST - Saturday-Sunday 9am-5pm EST

3) You can also check our Frequently Asked Questions page.

4) If you still need more help, please file a ticket below and we will get back to you within 24hrs.

What do you need help with?
This helps us make sure you get the right answer as quickly as possible.
What's your question, comment or issue?
Share as many details as possible. The more we know, the better we can help you.
Please enter your contact information:
We take your concerns very seriously. We guarantee that your concern will be read and acted upon within 24 hours.  

We're thankful for the opportunity to learn about your concern and to improve our business in the future, so thanks for your feedback!

All customers agree to our refund policies automatically by signing our agreement at the time of purchase. To review this policy, please see the copy of your agreement which was emailed to you on the day you signed up with us.

IMPORTANT! IMPORTANT! Please contact us first if you have an issue with your transactions or accounts. We would like to provide you with all options available, and we are here to help!

Thanks so much for visiting, 
Customer Service Team
At The Travel Secret
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