TheTravelSecret - Frequently Asked Questions
Last Updated on January 9th, 2020
1) I have a question about my membership
For more information on how to use your membership and get the most out of your benefits, please click on Member Guide in the My Account section. If you need further assistance, click here to send us a message.

2) I would like to book travel
When you are ready to book your travel arrangements, you can browse any of the sections of your membership to access all of the amazing benefits. Check out the Member Guide to learn more about each of the sections within your membership. If you need further assistance, call us at (858) 622-2904. You can also chat live with a representative from within the portal and we will assist you in planning your perfect travel experience.

3) I would like to change or cancel my reservation
To change or cancel one of your existing reservations, click on the View Reservations link. From there, you will be able to see all of your current and past reservations. If the reservation has not yet occurred, you will have the opportunity to click Cancel or View in order to update any information. If you would like to contact our Concierge department with a specific question about your reservation, please click on Messages next to the appropriate reservation. Please note that if a reservation has already occurred, you will not see the Cancel link.

4) I would like to check my Reward Credits
To see how many Reward Credits you have earned, click on Reward Credits, located in the My Account section. Here you will be able to see all of your reward credits. This will show you when and how they were earned, the quantity, the expiration date, and the status of the credits. Please note that only Active reward credits can be redeemed. If you have not yet completed your travel, the reward credits earned for that travel will not yet be Active.

5) I would like to assign a Guest Pass
To assign a Guest Pass, click on the Guest Passes link in the My Account section. From here, just click on Assign Guest Pass. You can then enter the First Name, Last Name, Email, Preferred Language, and Country of Residence. Once you have entered the information, click Update Guest Pass. You will then see the newly assigned guest pass under the Assigned Guest Passes section. If you do not have any guest passes available, click on Purchase Guest Passes to add more to your account. The person that you have assigned to the guest pass will receive an email with all of their log-in information.

6) I would like to update the travelers on my account
To update the information for the travelers on your account, you can Edit their information directly from the checkout page once you are ready to place your reservation, or you may do so via the My Account section, under Manage > My Profile. To add a new traveler from either page, just click the Add New Traveler link. To Edit or Delete a traveler, just click the desired link next to the existing information. Please note that neither the Primary or Secondary Traveler can be deleted from your account.

6) I did not find the answer to my question
For more information on how to use your membership and get the most out of your benefits, please click on Member Guide in the My Account section. If you need further assistance, click here to send us a message. You can also chat live with a representative from within the portal, or call us at (858) 622-2904 for immediate assistance.
Customer Service Team
At The Travel Secret
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